Purpose: To describe the profiles and management patterns of frequent visitors to the ophthalmology emergency department in comparison to patients who visit only occasionally.
Methods: This study conducted a retrospective analysis spanning a 2.5-year period encompassing all visits to the ophthalmology emergency department. Patients who visited four or more times during this period were identified as frequent users and compared with a control group randomly selected from patients who visited only once. Severity scores associated with diagnoses, ranging from 1 to 5 (Base Score), along with clinical characteristics and patient management strategies, were analyzed using both univariate and multivariate analyses.
Results: Of 18,802 visits, 331 patients (constituting 2.23% of the total) were identified as frequent users during the 2.5-year period, with numbers of visits ranging from 4 to 23. In comparison to the control group, frequent users tended to be approximately 10 years older and presented with more severe diagnoses (Base Score 2.43±1.15 versus 1.89±0.94, P=6.35×10-11). Their visits were predominantly associated with non-traumatic anterior segment pathologies (56% versus 27%) rather than traumatic pathologies (8.7% versus 27%). They were more likely to be referred to senior practitioners within the department (43% versus 33%), necessitated more frequent hospitalizations (33 cases versus 1), and required post-emergency follow-ups or referrals to hyper-specialized consultants.
Conclusion: Despite comprising a relatively small percentage of the total patient population, frequent users of ophthalmological emergency departments tend to present with more severe diagnoses. This underscores the importance of optimizing resources to alleviate some of the burden on specialized emergency services.
Keywords: Base Score; Ophthalmology emergency department; Primary care; Recurrent visits; Soins primaires; Urgences ophtalmologiques; Visites récurrentes.
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